Shipping policy
Order Processing
Most in-stock orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may vary for bulk orders, pallet orders, special orders, large-quantity orders, oversized items, or items requiring freight shipping.
If there is an issue with your order, such as an inventory shortage, address concern, payment issue, or shipping restriction, we will contact you using the information provided at checkout.
Shipping Methods
Grextor ships orders using parcel carriers, freight carriers, and other shipping methods depending on the size, weight, destination, and product type.
Smaller orders may ship by standard parcel carrier. Larger items, oversized products, bulk rolls, case quantities, or pallet orders may ship by LTL freight or another freight service.
Shipping method selection is based on the order details and may be adjusted when necessary to ensure safe and practical delivery.
Shipping Rates
Most shipping rates are calculated at checkout based on the products ordered, order size, weight, destination, and shipping method.
Some small and light items may be eligible for free shipping on orders of $49.99 or more. Eligible products will be marked or identified on the website. If an order contains only eligible small and light items and the eligible order total is $49.99 or more, free shipping may be available at checkout.
Free shipping eligibility may be changed, updated, limited, or discontinued at any time. Free shipping offers apply only to eligible products and eligible locations. Oversized items, heavy products, bulk orders, case orders, pallet orders, freight shipments, remote-area shipments, special-handling orders, and certain commercial orders may be excluded from free shipping promotions.
Additional charges may apply for oversized items, heavy products, residential delivery, liftgate service, limited-access locations, appointment delivery, inside delivery, re-delivery, address corrections, storage fees, or other carrier accessorial charges.
For bulk, case, pallet, or commercial orders, shipping costs may require review before the order is finalized.
Shipping Locations and Restrictions
At this time, standard shipping rates apply to the contiguous United States only.
Orders shipping to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, or remote locations may require additional review, may require additional shipping charges, or may not be eligible for shipment.
We cannot ship oversized, heavy, freight, or pallet orders to PO boxes.
Some products may not be available for shipment to all locations due to carrier limitations, product size, product type, freight restrictions, or legal requirements.
We reserve the right to cancel, adjust, or request additional shipping payment for orders that cannot be shipped to the provided destination under the shipping method selected at checkout.
Delivery Times
Delivery times shown at checkout or provided by Grextor are estimates only and are not guaranteed. Actual delivery time may vary due to carrier delays, weather, holidays, freight schedules, address issues, supply-chain delays, or other circumstances outside our control.
Grextor is not responsible for delays caused by shipping carriers once an order has been transferred to the carrier.
Freight and Pallet Deliveries
Some orders may ship by freight carrier due to size, weight, or quantity. Freight deliveries may require a loading dock, forklift, business address, delivery appointment, or liftgate service.
If your delivery location does not have a loading dock or forklift, please notify us before the order ships. Additional charges may apply for liftgate service, residential delivery, limited-access delivery, appointment delivery, inside delivery, or other special delivery requirements.
Customers are responsible for ensuring that the delivery location can safely receive large or heavy shipments.
For freight deliveries, inspect the shipment before signing whenever possible. If damage is visible, note the damage on the delivery receipt before accepting the shipment. Failure to note visible freight damage at delivery may limit our ability to file a carrier claim.
If the shipment appears severely damaged, please contact us before accepting or refusing the delivery whenever possible.
Signature and Delivery Access
Some orders may require a signature upon delivery. Customers are responsible for ensuring someone is available to receive the shipment when required.
If a delivery attempt fails because no one is available, the address is inaccessible, or the carrier cannot complete delivery, additional carrier fees may apply.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Grextor is not responsible for delays, failed deliveries, lost shipments, or additional fees caused by incorrect, incomplete, or undeliverable addresses.
If a carrier charges additional fees due to an address correction, re-delivery, refused shipment, failed delivery attempt, or storage, those charges may be the customer’s responsibility.
Damaged, Missing, or Incorrect Shipments
Please inspect your shipment as soon as it arrives.
If your order arrives damaged, missing items, or incorrect, contact us promptly at cs@grextor.com with your order number and photos of the product, packaging, shipping label, and affected area.
For freight shipments, visible damage should be noted with the carrier at the time of delivery whenever possible.
We will review the issue and work with you on the appropriate resolution.
Lost or Delayed Shipments
If your shipment appears delayed or lost, please contact us at support@grextor.com. We will help review the tracking information and, when appropriate, work with the carrier to investigate.
Carrier investigations may take time, and replacement or refund decisions will depend on the outcome of the investigation and the circumstances of the shipment.
Refused Deliveries
If a shipment is refused without prior approval from Grextor, the customer may be responsible for original shipping charges, return shipping charges, carrier fees, storage fees, and any other costs related to the refused delivery.
Refunds for refused shipments, if approved, will be issued only after the product is returned and inspected.
Contact Us
For shipping questions, contact us at:
Grextor INC.
208 Mac Arthur Ave
New Windsor, NY 12553
Email: support@grextor.com