Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, uninstalled, clean, in its original packaging, and in the same condition that you received it. You will also need your order number, receipt, or proof of purchase.

To start a return, please contact us at support@grextor.com. Items sent back without first requesting a return will not be accepted. Once your return request is reviewed and approved, we will provide return instructions.

Approved returns should be sent to:

Grextor
208 Mac Arthur Ave
New Windsor, NY 12553

For returns that are not due to our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. For approved damage, defect, or wrong-item claims, we may provide a prepaid return label or another resolution.

Damages and Order Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or you received the wrong item, contact us right away at support@grextor.com with your order number and photos of the issue, product, packaging, shipping label, and affected area.

We will review the claim and work to make it right.

Non-Returnable Items

Certain items cannot be returned, including custom orders, special orders, cut-to-size products, used or installed items, opened products that cannot be resold, clearance items, final sale items, gift cards, and products damaged after delivery due to misuse, improper installation, weather exposure, or normal wear and tear.

Items that have been installed, cut, altered, used outdoors, or exposed to weather are not eligible for return unless the issue is due to a confirmed product defect or shipping error.

Bulk, case, pallet, and commercial orders may be subject to different return terms and may require approval before return.

Exchanges

The fastest way to get the item you need is to return the original item, once approved, and place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@grextor.com.