Privacy policy

Last updated: October 12, 2026

Grextor Inc. operates the grextor.com store and website, including all related information, content, features, tools, products, and services (the “Services”). In this Privacy Policy, “Grextor,” “we,” “us,” and “our” refer to Grextor Inc. Our online store is powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, use our Services, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect

Personal information means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process:

Contact information: Your name, billing address, shipping address, phone number, and email address.
Payment and transaction information: Payment information processed through Shopify and our payment providers, payment method, transaction details, and payment confirmations.
Account information: Account identifiers, login information, preferences, and settings.
Shopping information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history.
Communications: Information you provide in emails, contact forms, quote requests, reviews, or customer support inquiries.
Device information: Your IP address, browser type, device information, network connection, and other identifiers.
Usage information: Information about how you browse and interact with our website, including pages visited and interactions with website features.

How We Collect Personal Information

We collect personal information:

Directly from you: When you place an order, create an account, request a quote, contact us, submit a review, or otherwise provide information.
Automatically: When you visit or interact with our website, including through cookies, pixels, and similar technologies.
From service providers: Including providers of payment processing, shipping, fulfillment, analytics, marketing, customer support, and fraud prevention services.
From partners or other third parties: Where permitted by applicable law.

How We Use Personal Information

We may use your personal information for the following purposes:

Process payments and fulfill orders.
Arrange shipping and handle returns, exchanges, cancellations, and refunds.
Create and manage customer accounts.
Respond to questions, quote requests, and customer support inquiries.
Send order confirmations, shipping updates, and other transaction-related communications.
Remember preferences and improve your shopping experience.
Operate, analyze, maintain, and improve our website and Services.
Provide reviews and related website features.
Send marketing communications where permitted by law and with consent where required.
Display and measure advertising, including advertising based on your interactions with our website.
Detect fraud, secure our Services, and prevent unauthorized or unlawful activity.
Comply with legal obligations, resolve disputes, and enforce our terms and policies.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website usage, measure advertising performance, and provide relevant advertising.

Third-party analytics and advertising providers may collect personal information about your online activities over time and across different websites and online services.

You can manage cookies through your browser settings. Blocking or deleting cookies may affect the availability or functionality of certain website features. Where available, you may also use the privacy controls provided on our website.

Our website does not respond to traditional browser “Do Not Track” signals. These signals are different from legally recognized opt-out preference signals, which are subject to applicable law.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service providers: To Shopify and other providers who help us operate our business, including payment processors, technology providers, analytics providers, customer support providers, warehousing and fulfillment providers, shipping carriers, and fraud prevention providers.
Marketing and advertising partners: To provide, personalize, and measure advertising and marketing, subject to applicable law.
At your direction or with your consent: When you request or authorize disclosure, including through integrations or features you choose to use.
Business transactions: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.
Legal and security purposes: To comply with legal obligations or valid legal requests, enforce our terms and policies, prevent fraud, or protect our business, customers, and others.

Some advertising-related disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is exchanged. Any rights relating to these activities depend on the law applicable to you and our business.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information you submit through our website may be transmitted to Shopify and other service providers, including providers located outside the United States.

We may use Shopify features that incorporate information from your interactions with our store, other merchants, and Shopify. For certain processing activities, Shopify acts independently and is responsible for responding to requests concerning its use of personal information.

For more information, visit Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

Third-Party Websites and Public Content

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Reviews, photos, and other content you submit for public display may be visible to other website visitors. Avoid including sensitive personal information in public submissions.

Children’s Privacy

Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, contact us using the details below so we can investigate and take appropriate action.

Security and Retention

We use reasonable safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment card details or other sensitive information through email or contact forms.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining business records, meeting legal and accounting obligations, resolving disputes, preventing fraud, and enforcing agreements.

Your Privacy Rights

Depending on where you live and whether applicable privacy laws cover our business and the information involved, you may have rights to:

Request access to or information about personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Obtain a copy of your personal information in a portable format.
Opt out of certain sales, sharing, or processing for targeted advertising.
Appeal a decision concerning a privacy request, where applicable.

To submit a privacy request, email support@grextor.com or call 877-473-9867. Include enough information for us to understand your request, but do not send sensitive documents unless requested through an appropriate method.

We may need to verify your identity before completing certain requests. Where permitted by law, you may authorize an agent to submit a request on your behalf. We may request proof of that authorization.

We will respond within the time required by applicable law. Certain information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or for other legally permitted purposes.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link included in those emails.

Unsubscribing from marketing does not stop transaction-related communications, such as order confirmations, shipping updates, refund notices, or responses to customer support inquiries.

Complaints

If you have a concern about our privacy practices, contact us using the details below. Where applicable, you may also appeal a privacy-request decision or submit a complaint to the appropriate government authority.

Processing Outside the United States

Our store serves U.S. customers. Shopify and other service providers may nevertheless store or process personal information outside the United States, subject to applicable legal requirements.

Governing Law

This Privacy Policy is governed by the laws of the State of New York, except where applicable law requires otherwise. Nothing in this Privacy Policy limits rights or protections available to you under applicable privacy or data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. We will post the updated policy on this page, revise the “Last updated” date, and provide additional notice where required by law.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Grextor Inc.
208 Mac Arthur Ave
New Windsor, NY 12553
United States
Website: grextor.com
Email: support@grextor.com
Phone: 877-473-9867
Hours: Monday–Friday, 9 AM–5 PM ET

For purposes of applicable data protection laws, Grextor Inc. is the controller of personal information processed for our business, except where Shopify or another provider acts independently as described in this Privacy Policy.