This Payment Policy explains how payments are handled for purchases from Grextor Inc. through grextor.com.
Currency and Pricing
All prices and payments on grextor.com are in United States dollars (USD).
Applicable sales tax and shipping charges are displayed at checkout before you submit your order. For purchases arranged through a quote, applicable charges will be provided before you approve the order and make payment.
Accepted Payment Methods
We accept the following credit and debit card brands:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
We also offer:
- Shop Pay
- Shop Pay Installments for eligible purchases and customers
- PayPal
- Apple Pay
- Google Pay
Availability of wallet and accelerated checkout options may depend on your device, browser, account, and payment-provider eligibility. Available options are displayed at checkout.
When Payment Is Charged
Credit card payments are charged when you place your order. Other payment methods are charged when the payment provider completes processing.
If you select Shop Pay Installments, your payments follow the schedule and terms presented and accepted at checkout.
Your bank or payment provider may display a pending authorization before posting the completed charge. The timing of statement updates and the release of unsuccessful authorization holds is determined by your payment provider.
You must be authorized to use the payment method provided and supply accurate billing information. Orders may be reviewed for payment verification or fraud prevention before fulfillment.
Failed or Declined Payments
If your payment is declined or cannot be completed, check your billing information and available funds, contact your payment provider, or try another payment method offered at checkout.
If you are unsure whether your order was placed successfully, check for an order confirmation or contact us before submitting another order to avoid duplicate purchases.
An unsuccessful payment attempt may result in a temporary authorization hold. Your bank or payment provider determines when that hold is released.
Shop Pay Installments
Shop Pay Installments is available for eligible customers and purchases, subject to the installment provider’s approval and terms.
Available payment plans, payment schedules, interest or other applicable charges, and eligibility conditions are disclosed at checkout before you accept the installment arrangement.
Installment payments are managed by the installment provider. Review the terms presented at checkout and contact the provider for questions about your installment account or payment schedule.
Returns and cancellations remain subject to our Refund & Return Policy. Any resulting adjustment to an installment balance is handled by the payment provider.
Sales Tax and Tax-Exempt Orders
Applicable sales tax is calculated at checkout based on your order and delivery location.
For tax-exempt purchasing, contact support@grextor.com before placing your order for instructions on submitting an exemption certificate.
Tax-exempt treatment is subject to certificate review and applicable requirements. Do not assume an order is tax-exempt until we confirm approval.
Payment Security
Checkout payments are processed through Shopify and the payment providers offered at checkout. These providers use security measures such as encryption to protect payment information during processing.
Do not send payment card numbers, card security codes, passwords, or other sensitive payment credentials by email or through our contact forms.
For information about how personal information is collected and handled, review our Privacy Policy.
Cancellations and Refunds
You may cancel your order within one hour of placing it by emailing support@grextor.com or calling 877-473-9867. Include your order number.
Cancellation requests received within this window will be honored without a cancellation fee. The deadline is based on when we receive your request, including requests received outside business hours. If you cannot reach us by phone, email your request within the one-hour window.
For an order canceled within this window, any payment collected, including shipping charges, will be refunded to the original payment method within 10 business days. After one hour, cancellation is not guaranteed. Orders that have shipped cannot be canceled.
Approved return refunds are issued to the original payment method within 10 business days after the returned items are received, inspected, and approved. Your bank or payment provider may require additional time to post the refund.
For complete cancellation, return, and refund conditions, review our Refund & Return Policy.
Payment Questions
If you notice an unfamiliar charge, a possible duplicate payment, or another payment issue involving a Grextor order, contact us with your order number and a description of the issue. Do not include full payment card details.
Grextor Inc.
208 Mac Arthur Ave
New Windsor, NY 12553
United States
Email: support@grextor.com
Phone: 877-473-9867
Hours: Monday–Friday, 9 AM–5 PM ET